GENERAL TERMS AND CONDITIONS
1) In general
Access to and use of this website and the products and search services available through this website (collectively, the “services”) are subject to the following terms, conditions and notices (the “terms of service”). by using the services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the terms of service may be updated by us from time to time. This website may also contain links to other web sites, web pages and services, which are not operated by SELENE COUTURE UK LTD (the “linked sites”). Your use of such linked sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. In any event your link through to such a site will be subject to the terms of service you recognise that SELENE COUTURE UK LTD has no control over such linked sites and information, and you accept that SELENE COUTURE UK LTD provides no guarantee as to the accuracy or reliability of such sites or the information contained in them and you agree that we shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage.
2) Prohibitions
You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any linked sites or community standards generally; transmit or distribute a virus; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through the selene-couture.com website.
3) Intellectual property, software and content the intellectual property rights in all software made available and content supplied to you remains the property of SELENE COUTURE UK LTD, its licensors, advertisers or content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential, and that all other rights including but not limited to database rights and copyright are asserted and reserved by SELENE COUTURE UK LTD, its licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the SELENE COUTURE site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by SELENE COUTURE UK LTD, its licensors, advertisers or content suppliers. SELENE COUTURE is a trade mark belonging to SELENE COUTURE UK LTD. No license or consent is granted to you to use these marks in any way, and SELENE COUTURE UK LTD reserves all rights in these and any related marks. You agree not to use these marks or any marks which are colourably similar without the written permission of SELENE COUTURE UK LTD.
4) Products and services
By making a request/order you are offering to purchase a product which we will accept to sell to you on the following terms and conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays. SELENE COUTURE UK LTD is absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or else by calling you. We will also provide the identity of the party you have contracted with. This may be or in certain cases a third party. Where a contract is made with a third party SELENE COUTURE UK LTD is not acting as either agent or principal and the contract is made between yourself and that third party. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. it is your responsibility to inform us of any changes to these details as soon as possible. Our returns policy, the cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
5) Disclaimer of warranties
The services and all information, products and other content included in or accessible from this website and the linked sites, are provided on an “as is” and “as available” basis and are subject to change at any time without notice to you. to the fullest extent permitted by law, SELENE COUTURE UK LTD disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this web site or the linked sites.
6) Disclaimer of liability
Unless expressly stated to the contrary to the fullest extent permitted by law SELENE COUTURE UK LTD, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if SELENE COUTURE UK LTD had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.
7) Disclaimer as to ownership of trade marks
Except where expressly stated to the contrary all persons, products, services and locations featuring on the SELENE COUTURE website are in no way connected, associated, linked or affiliated to SELENE COUTURE UK LTD. Any trade marks/names as may be featured on the SELENE COUTURE web site are owned by the respective trade mark owners and SELENE COUTURE UK LTD claims no connection, association or affiliation with them.
8) Indemnity
You agree to indemnify, defend and hold harmless SELENE COUTURE UK LTD, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the SELENE COUTURE services, your breach of the terms of service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
9) Variation of content
SELENE COUTURE UK LTD shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the service or which appears on any page of the SELENE COUTURE website.
10) Submissions
All information and material submitted by you to SELENE COUTURE UK LTD or that you publish on any public area of the SELENE COUTURE UK LTD web site shall be provided by the submitter and accepted by SELENE COUTURE UK LTD on a non-confidential basis subject to paragraph 2 above. Furthermore, SELENE COUTURE UK LTD shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and SELENE COUTURE UK LTD shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.
11) Termination
SELENE COUTURE UK LTD may at any time terminate or suspend any part of the service without notice to you.
12) Invalidity
If any part of the terms of service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the terms of service will not be affected all other clauses remaining in full force and effect. so far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
13) Governing law
These terms and conditions shall be construed in accordance with English law and the courts of England or the jurisdiction in which you are resident or domiciled (at SELENE COUTURE UK LTD election) shall have jurisdiction to resolve any disputes between you and SELENE COUTURE UK LTD, without regard to any choice of law provisions or private international law. you hereby consent to the exclusive jurisdiction and venue of the royal courts of justice, Strand, London, UK, for any and all disputes relating to the terms of service, use of this web site or any linked site in the event that SELENE COUTURE UK LTD have elected England as the jurisdiction.
14) Entire agreement
The above terms of service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and SELENE COUTURE UK LTD. any waiver of any provision of the terms of service will be effective only if in writing and signed by a director of SELENE COUTURE UK LTD. The contract’s content will be stored. You may store the terms and readily look them up. For safety reasons your order’s data are not available via internet. We keep these data in confidence according to our privacy policy.
Shipping and Handling
For shipping to mainland UK, shipping will be free for standard delivery by courier 3-5 days, or £4.95 for a next day delivery by courier. Jewellery will be shipped on the same service as dresses. We do ship internationally. When you place an International Order (shipping to countries other than the UK) you must choose the International shipping choice. Your shipping will then be charged according to the country you wish us to send your order to. You will be responsible to pay for any taxes or custom duties payable in your own country when your dress arrives there. You will be responsible for all return shipping, handling and tax charges. For full shipping terms please revert to the Shipping Information page.
Delivery Schedule
If your order is in stock and the order is placed before 11a.m., it will be processed the same day and sent according to your delivery option. If the order is placed after 11a.m. or on a weekend / bank holiday, it will be processed the following working day. If the dress is not in stock, we will email you the earliest date that you can have the dress and you will have the option to continue with the purchase or not. International orders are generally received within two to five days via the express courier option, otherwise up to 2 weeks with the international signed for postal service option.
Your order will be sent to the delivery address that you have provided on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Orders made to addresses to which we cannot ship will automatically be cancelled.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All prices shown on the website are inclusive of VAT at 20%. For orders outside of the EU, VAT will be removed in the shopping cart once destination country is selected. Note, however that local Duties and Taxes may apply.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee; our garments are made to the highest quality and we have tight quality control procedures in place to ensure that your order reaches you in perfect condition. However, if in the unlikely event, your order does reach you damaged, please contact us as soon as possible and we will arrange a replacement for you
Reaching Us
If you need to reach us, please email us sales@selene-couture.com. Alternatively, you can call on 0044 7415135432) or write to us at
Selene Couture UK Ltd, 3 Fenton Road, Harrow, HA2 6DX.
Security
11) We will endeavour to do our utmost to guarantee the security of any data you disclose online. However, you accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
12) You have the right to see personal data (as defined in the General Data Protection Regulation (GDPR)) that we keep about you, upon receipt of a written request. You have the right to correct, block or delete this data. If you are concerned that any of the information we hold on you is incorrect please contact us (see details below).
13) Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.
How can I get my name removed from the SELENE COUTURE mailing list?
If you want to be removed from our mailing list, please send an email to sales@selene-couture.com with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details of how you can un-subscribe.
Contact Us
If you have any comments or queries in connection with our privacy policy, please email sales@selene-couture.com
Returns Policy
At Selene Couture, we strive to ensure that our dresses are of the highest quality and that they reach you in the same condition. If however, you are dissatisfied for any reason with a purchase, returns and exchanges are hassle free.
Please email sales@selene-couture.com or call +44(0)7415135432 (for international numbers see our contact us page) providing details of order and reason for return, we will then provide you with a returns authorisation code and advise on how to proceed with the return, then complete the return form. Please click on the ‘Return Order Form’ to download and print the required form to accompany the return. Please complete and submit the form with the return item/s. Return authorisation numbers are only valid for 7 days from issue. Please note that exchange and returns are subject to the terms and conditions.
We must be notified or your intention to return or exchange the item within 7 days of you receiving it, either via email or otherwise. Dresses must be returned in the original condition with all tags in place and shipped at the customer’s expense. Please note that “Original condition” implies that the garment has not been worn, except to try it on for fit and appearance. Once the garment is received and inspected, a prompt refund or exchange will be issued, subject to all conditions being satisfied. We will not accept returns without a return authorisation number, which must be written on the front of the package. Items marked with (+) are non-returnable for hygiene reasons. Special order items will also be non-refundable. The item is your responsibility until it reaches us. For your own protection, we recommend that you send that parcel using a delivery service that insures you for the value of the goods.
Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please email sales@selene-couture.com or call +44(0)74 15135432 (for international numbers see our contact us page) providing details of order and reason for return, we will then provide you with a returns authorisation code and advise on how to proceed with the return, then complete the return form, stating this in the reason for return box and whether you require a refund or a replacement.
Distance selling regulations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Selene Couture UK Ltd for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. These items are clearly marked with a ‘+’ next to the product name. Order cancellations must follow the returns procedure above. Once you have cancelled your order, the goods should be returned in their original condition. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
Our Contact details:
Selene Couture UK Ltd
Phone: 074 1513 5432
Email: Sales@selene-couture.com
Co Reg: 14470450
VAT Reg: GB 428543680
Full Rights are reserved by SELENE COUTURE UK LTD. The site www.SELENE-COUTURE.com is owned by SELENE COUTURE UK LTD.
